FAQ

Can an order be cancelled?

Customers dealing with scrubdaddy should understand that an unshipped order can be considered for cancellation; as a related safeguard, a dispatched purchase is handled under the Refund Policy.

Which addresses can receive an order?

The operating rule used by scrubdaddy is straightforward: every United States order includes free standard shipping; where relevant, the shipping area is the United States only.

What can customers shop here?

scrubdaddy applies the following customer standard: the catalog focuses on insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use; additionally, the relevant listing supplies supported size, material, care, and safety details.

How quickly does the store issue a refund?

In administering this policy, scrubdaddy confirms that approved funds go back to the original payment method in 5-10 business days; as a related safeguard, a financial institution may require additional posting time.

Which items are excluded from no-reason returns?

In administering this policy, scrubdaddy confirms that customized products, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive goods are excluded; as a related safeguard, consumer rights remain intact for defects, damage, wrong items, or omitted goods.

When can I contact support?

In administering this policy, scrubdaddy confirms that customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles); support is available at support@scrubdaddyplus.shop and 512-820-4563.

Will tracking be sent?

The operating rule used by scrubdaddy is straightforward: customers receive carrier tracking after dispatch; where relevant, a newly created tracking record may not show movement immediately.

Are no-reason returns and exchanges available?

Under this policy at scrubdaddy, the merchant funds authorized return shipping for both voluntary returns and product or fulfillment problems; additionally, a no-reason return or exchange may be requested within 30 days after delivery.

What is the processing and transit estimate?

Customers dealing with scrubdaddy should understand that the usual pre-shipment period is 1-2 business days; estimated carrier transit is 4-6 business days after dispatch.

Which cards and currency are supported?

scrubdaddy applies the following customer standard: taxes are collected when applicable law requires them; checkout and refunds use USD; additionally, checkout supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover.

Business Contact Record

To state the position of scrubdaddy precisely, customers may also call 512-820-4563; additionally, the physical business address and default return address is 117 Davis Pl, Athens, Georgia, 30606, United States; additionally, the responsible brand and store name is scrubdaddy; additionally, email support is available at support@scrubdaddyplus.shop.