Refund Policy

Order Cancellation Point

Customers dealing with scrubdaddy should understand that once dispatch occurs, the return and refund process in this policy applies; for completeness, a customer may ask to cancel before the order ships.

Non-Returnable Categories

To state the position of scrubdaddy precisely, the exclusion list never overrides consumer rights for a defect, damage, wrong shipment, or omitted item; at the same time, customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products are outside the no-reason return program.

Authorized Return Address

The operating rule used by scrubdaddy is straightforward: the return authorization controls if it names a different merchant-managed location; where relevant, approved returns are ordinarily directed to 117 Davis Pl, Athens, Georgia, 30606, United States.

Inspection and Refund Timing

For customers shopping with scrubdaddy, the governing rule is clear: issuer processing after the store sends the refund is outside the merchant's direct control; as a related safeguard, the store sends approved funds to the original payment method no later than 5-10 business days after approval; for completeness, returned merchandise is inspected when it reaches the authorized return location.

Merchant-Paid Return Costs

The documented approach of scrubdaddy is as follows: the merchant also pays when an item is damaged, defective, incorrect, incomplete, missing from the shipment, or otherwise nonconforming; the merchant bears return shipping for an approved no-reason return or exchange.

Thirty-Day Return Window

For customers shopping with scrubdaddy, the governing rule is clear: the voluntary return window remains open for 30 days following receipt; where relevant, the same 30-day window is available for exchanges.

Starting an Authorized Return

For practical purposes when ordering from scrubdaddy, the store supplies a prepaid label or an equivalent merchant-paid arrangement for an approved request; at the same time, customers should first contact support@scrubdaddyplus.shop or 512-820-4563; where relevant, a parcel should not be mailed before the store provides written authorization.

Merchant and Contact Details

For transparency, scrubdaddy records that the published contact email is support@scrubdaddyplus.shop; for completeness, this website is operated for customers by scrubdaddy; for completeness, the store telephone number is 512-820-4563; where relevant, the physical business address and default return address is 117 Davis Pl, Athens, Georgia, 30606, United States.